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Running the business
Behind every small business is a pile of work that is not the product itself: hiring, contracts, insurance, premises, bookings, admin and the software that holds it all together. This hub is for that side of the business.
We cover the practical questions owners ask us, such as which booking or project management system fits a small team, when a custom tool is worth building, and how to keep admin under control as you grow. Over time we will add guides on employing people, contracts, insurance and premises.
As with all our guides, we aim to explain how things work and what they cost, and to be clear about who each option suits. For employment law, contracts and insurance, treat our guides as a starting point rather than professional advice, and check the detail with a qualified adviser before you act.
Need it done for you?
If admin is eating your week, we can look at how your business runs and suggest where better tools or automation would help.
Running the business guides
AI and tools for running the business
Software and AI guides that help with running the business.
Guide
Multi-Agent AI Workflows for Small Business (Real Examples)
What "multi-agent AI" actually means for a UK small business — plain-English explanation, five practical examples, and when it's worth the extra cost.
5 September 2026
Guide
AI Customer Service Chatbots: How to Build One Safely
How to set up an AI customer service chatbot for your UK small business — Intercom Fin, Chatbase, Tidio and HubSpot compared, plus prompt injection defences.
5 September 2026
Guide
The Complete Guide to Using Claude in Your Small UK Business
A practical, opinionated playbook for using Claude (Anthropic's AI) in a UK small business — plans, context files, Skills, connectors and scheduled automations.
5 September 2026
Guide
Is a Custom Web App Worth It for a Small Business? A Real Cost Breakdown
Wondering whether to build a custom web app for your small business? Here is an honest look at the costs, benefits, and how to know if it is the right call.
22 April 2026
Comparison
Monday vs Notion vs Trello: Best Project Management for Small Teams
Comparing Monday.com, Notion, and Trello for small UK teams in 2026 — pricing, ease of use, and which one fits which kind of small business.
20 April 2026
Guide
Does My Small Business Actually Need a Custom CRM?
Thinking about a custom-built CRM for your small business? Here is when it is worth it, when it is not, and what to use instead.
14 April 2026
Comparison
Zapier vs Make vs Custom Automation: What Should a Small Business Use?
Choosing between Zapier, Make, and a custom-built automation for your small business? Here is an honest comparison of cost, capability, and when each one is the right call.
13 April 2026
Also relevant
Guides from other topics that cover this one too.
Guide
Companies House ID Verification: A Small Business Guide
Every UK company director and PSC must verify their ID with Companies House. Who it covers, how to do it free, and what to do if you missed it.
12 November 2026 · Correct as of 12 November 2026
Guide
How Much Should a Website Cost for a Small Business in the UK?
Website quotes in the UK range from £0 to £20,000+. Here's what different price points actually get you — and how to avoid overpaying. (148 chars)
2 April 2026